Services

Melia Hotels and their staff want your time at Paradisus Río de Oro to be unforgettable, so they offer various services such as:

  • 24-hour Reception-Concierge: Check-in: 3pm. Check-out: 12 midday. Late check-out and early check-in (*). 24-hour phone and fax. Currency exchange in reception and in the bank office in the lobby (credit cards issued by US banks are not accepted). Outdoor car park. Luggage porters
  • Customer service: 24 hour service hotline. Non-smoking areas. No pets allowed (except as guides for the disabled). Special services for repeat guests, wedding anniversaries and birthdays
  • Bank in the hotel
  • Internet Centre: Located in the lobby. PC with Internet access. Wi-Fi included in the lobby, swimming pools, YHI Spa, Beach Bar and the entire Royal Service floor
  • Medical services: Doctor and nurse available in the hotel from Monday to Saturday for first aid treatment. 24-hour international clinic (*) a 15-minute drive from the hotel
  • Disabled: Facilities and access ramps. Disabled rooms. Wheelchairs (on request)
  • Security: Internal Security Staff (24 hours a day). Electronic locks and safe with magnetic card. Fire retardant materials, alarm system and sprinklers
  • Hotel voltage: 220 v (60 Hz). Customers may bring adaptors. 110 V outlet for devices up to 50W and small electrical appliances
  • Services not included: currency exchange, souvenirs and gifts, perfumes, jams, tourism bureaus, tours, travel agencies, taxis, car rental, laundry, cigarettes, telephone calls, off-menu drinks and meals, medical services, beauty salon, massage, meeting rooms, weddings, specialised activities outside the hotel

(*) extra charge